workplace basics
Skills
Communication
Development & publication of governance documentation
Piloting processes & tools
Technical solutions architecture
Strategy & implementation of processes & tools
Change management
Promotion of organizational culture
Teaching, coaching, supporting, mentoring, serving collaborators
Access management
External comms (e.g., contracts, implementation support)
Tracking, troubleshooting, resolving, documenting issues & errors
Setting & meeting formal professional goals
Prompting generative artificial intelligence to draft/review comms
Tools
Assistive & generative AI (esp. Microsoft Copilot, Writer, ChatGPT)
Mac, PC
Slack, Teams, WebEx, Mural, Whiteboard
Cloud- & server-based document management tools (SharePoint & OneDrive, Google Drive, Box, Dropbox)
Google Sheets, Microsoft Excel
process/project management
Skills
Cross-functional collaboration; definition of roles & responsibilities
Product chartering
Project planning
Creating task lists & timelines
Managing calendars
Prioritization, execution, standups, swarming
Performance data architecture
Collection, analytics, reporting, visualization of performance data
Prompting artificial intelligence to enumerate tasks, map efficient processes, flag gaps, formulate for data analytics, & more every day
Tools
Assistive & generative AI (esp. Microsoft Copilot, Writer, ChatGPT)
ADDIE
RACI
Agile & waterfall
Kanban
Atlassian, Google, & Microsoft suites
Asana, Jira, Smartsheet, Trello, Workfront
Visio
production at large
Skills
Providing, receiving, reconciling feedback
Standardization for accessibility, diversity, equity, inclusiveness
Quality assurance/control (QA/QC) testing; proof review & approval
Tools
Assistive & generative AI (esp. Microsoft Copilot, Writer, ChatGPT)
HTML, CSS, JavaScript, VBA
Adobe & ADA accessibility checkers
Writing & Editing
Skills
Content writing, copywriting
Technical writing, UX writing
Rewriting, ghostwriting, synthesis & distillation
Script writing
Legal writing
Instructional & assessment writing
Long form, shorter copy
Making complex/sophisticated concepts easy to understand
Research-based writing (i.e., writing about a subject w/out a formal or extensive background in it)
Editing to preserve/promote authorial intent w/out changing any intended meaning
Substantive content editing
Copyediting, proofreading
Typography
Prompting artificial intelligence to draft/review texts
Reviewing AI outputs
Tools
Assistive & generative AI (esp. Microsoft Copilot, Writer, ChatGPT)
Chicago Manual of Style (Chicago)
Associated Press Stylebook (AP)
The Diversity Style Guide
House style guides
Webster’s, American Heritage
Garner’s Modern American Usage
ARI & Flesch–Kincaid readability equations/checkers
Google Docs, Microsoft Word
InCopy
Graphic Design
Skills
Brand & house style creation, implementation, maintenance
Mastering styles & templates
Building layouts, illustrations, infographics, animations, interactive activities, assessments
Prompting assistive AI to review content for adherence to documented standards
Tools
Assistive & generative AI (esp. Microsoft Copilot, Writer, ChatGPT)
Adobe Creative Cloud & Libraries
Rise, Review, & Storyline 360 authoring tools
InDesign, Illustrator, Acrobat
PowerPoint, Google Slides
GarageBand & Audacity; MIDI
Publication
Skills
Copyrighting, trademarking
Search engine optimization (SEO)
Metadata entry; alt text
Embedding multimedia content
Creating functional fillable fields
Print- & cloud-based publishing
Multi-language coding
ISBN generation & registration
Interactive in-app campaigning
Packaging & shipping files
Migration
Translation
E-book creation
RSS feeds
Portfolio document management
Content audits
Tools
Assistive & generative AI (esp. Microsoft Copilot, Writer, ChatGPT)
Drupal, Squarespace, homebrew content management systems (CMS)
AWS, Kaltura, Bynder digital asset management systems (DAM)
Totara & SumTotal learning management systems (LMS)
MyGRC (governance document management system)
Kitaboo
Bowker Identifier Systems
Pendo
Trademark Electronic Search System (TESS)
APA style (citations only)
WebAIM tools (e.g., contrast checker)
Workplace Basics
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Process/Project Management
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Production at Large
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Writing & Editing
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Graphic Design, Multimedia
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Publication
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